Shipping & Returns


Turnaround -

UK – Please allow 7-10 days

EU – Please allow 10 – 20 days

ROW – Please allow 10 – 25 days depending on worldwide location.  

I aim to despatch orders within 3 to 5 working days of purchase to allow for secure packaging and collection times from shipping company. I will contact the buyer to advise artwork has been collected.  


It is impossible to estimate shipping costs for every artwork, (size/weight), for every country, so please get in touch for an estimate on shipping costs to your location, ( If these are not included at checkout). Deliveries outside the UK may incur customs/import charges. We can not accept returns or unwanted deliveries due to unforeseen charges of this nature. This is the responsibility of the buyer.

Returns/Damaged Goods:  

In the unfortunate and unlikely event that your artwork is damaged on arrival, or you are unhappy with your purchase. Please contact Teibi Art in the first instance through our e mail: . You can expect a response within 2 to 3 working days.  

Damaged Artwork  

Any returns due to damage in transit  should be photographed in the first instance and a copy mailed to Once damage is confirmed by the seller,, artwork should be tracked and returned in original packaging within 7 – 10 days.

Please note, the shipping costs and cost of artwork paid will be refunded in full on receipt of painting. ( please e mail shipping information to  

Any other potential returns. Upon mutual agreement partial or full refund of artwork only will be issued between buyer and seller.